Why ID in JotForm not same in my email?

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    ake1774
    Asked on August 09, 2011 at 06:26 AM

    ID in JotForm

     

     

    and this's ID in my email

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    allanftd
    Answered on August 09, 2011 at 07:30 AM

    Hi ake1774,

    Thanks for bringing this to our attention. I have looked closely into the screenshot you provided and it seems that the email in your screenshot is not the corresponding email of the entry in your JotForm.com account. The time in the JotForm.com page was 9:31, whie in the email it is 13:11. There is a big difference in the minutes. Please double check and let us know if you find the correct email.

    JOTFORM SUPPORT

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    ake1774
    Answered on August 09, 2011 at 09:52 PM

    Hi,

    Thanks for your answer , but this's the new picture that I test it again.

     

     

     

     

    and this's the picture that i show to you before, The time is 9:31

     

    Help me,please...sorry about my English

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    allanftd
    Answered on August 09, 2011 at 10:56 PM

    Thanks for the quick response. May we ask for the form ID or URL in order for us to conduct further investigation? 

    We'll await your response so that we can further assist you. Our apologies for the inconvenience.

    JOTFORM SUPPORT

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    ake1774
    Answered on August 09, 2011 at 11:27 PM

    Thanks for your support , My form Id (sorry, it Thai language) that i just test is   http://www.jotform.com/form/10254943181

    Please,check for me and thanks for everything again..

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    allanftd
    Answered on August 10, 2011 at 04:53 AM

    Hi ake1774,

    I have submitted your form, kindly check if you received the email notification with the correct ID#:

    If you continue to get a different ID #, I have two suggestions for you:

    A. Use the Unique ID field as ID # instead of the default ID #.

    B. If possible, clone or duplicate thie existing form, then delete the original form and embed the new, duplicate form instead? To clone a form, please read this tutorial - http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    We'll await your update. Thank you for your patience!

    JOTFORM SUPPORT