Form not working - login not working

  • Profile Image
    John Turk 
    Asked on May 18, 2014 at 07:36 PM



    I noticed that I no longer receive emails from my form. Previously it had been working perfectly.


    I asked my webmaster to look into it and she was unable to login using my username: johnturk & password. She attempted to initiate a password reset and I never received any emails from that either.


    1. Why did my form stop working?

    2. Did my account get accidentally deleted?


    Thank you very much for your assistance.


    John Turk

  • Profile Image
    Answered on May 18, 2014 at 08:48 PM

    Hi John,

    I checked your account johnturk and it is currently ACTIVE.

    I also found your email account in the bounce list which could be the reason you could not reset the password via email.

    I have removed the email account from the bounce list already.

    Please try resetting your account password again using the "Forgot Password" link in login page

    Inform us if you are still not able to reset or login on your account.


    I also checked the embedded form in your website, and noted that the form  was embedded using its full source code

    Guide: -How-to-get-the-Full-Source-Code-of-your-Form

    Please take note that if you embedded the form using the full source code, it will require to always re-embed the form using its source code every time you update/modify/edit the form.

    If there is no other reason for embedding the form to the website using its full source code, we highly recommend to use the default embed code always instead.

    Guide: -Adding-a-Form-to-a-Web-Page


    Hope this help. Inform us if you need further assistance.