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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reached 10 SSL submissions limit

    Asked by Victor1262 on May 18, 2014 at 09:45 PM

    I changed the form and now I don't have any SSL forms, but I received this:

    Dear Victor1262,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=Victor1262

    Thanks for using JotForm,

    How can I fix this?

    *sorry my bad english

    SSL submissions submissions limit
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 18, 2014 at 11:53 PM

    Hello Victor1262,

    You have exceeded the allowed submission limits. Only 10 SSL submissions are allowed in Free account and you have already received 11 SSL submissions.

    I have manually reset your SSL counter to zero and removed your account from scheduled downgrade. Please be informed that we can reset the counter only once per account. You should stop using the secure forms url and secure embed scripts should be replaced by non secure embed scripts.

    Please share the web page URL where you have embedded your form and we will take a look if they are still using the secure form URL.

    Thank you!

  • Profile Image

    Answered by Victor1262 on May 19, 2014 at 01:04 AM

    Hello
    I made another form and seems to be working fine. This is the page: http://www.acemucn.cl/noticias/jno2014

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Welvin on May 19, 2014 at 03:01 AM

    Just please make sure that your form URL don't start with https://secure or https://www, otherwise, you'll end up reaching your limits again.

    The form on the given webpage is using the non-secure URL. Please follow the same format for the other forms you have.

    Thanks

  • Profile Image

    Answered by Alvedia on June 10, 2014 at 06:42 AM

    I want to stop using the secure forms url. So i  replaced the secure embed scripts by non secure embed scripts but i still received this message: 

    "You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. 


    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. 

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/"

     

    How can i stop the SSL secure on my forms? 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 10, 2014 at 10:03 AM

    Hello Alvedia,

    Upon checking your account "Alvedia", I found it to be in good shape currenlty.

    It seems my colleague have already taken care of your account issue and responded to you on the following thread:  http://www.jotform.com/answers/389923-Changing-SSL-submissions-to-simples-submissions#1

    Thank you!