SSN field issues - requiring an email address be entered?

  • Profile Image
    Asked on August 09, 2011 at 07:34 AM


    Please see below thread for issue we are having with the SSN field.

    Thank you.

    Cindy Tourison



    Aloha Cindy,


    This is the 3rd report over the same issue with the SSN field. Please see below.


    I attempted to replicate the error with the 2nd report, however, there was no issue. The field accepted the SSN as it should. Perhaps it is a specific key or character that is triggering the error?







    From: ******
    Sent: Monday, August 08, 2011 12:08 PM
    To: ********
    Subject: Re: Thank You!



    In entering the information on your on-line application form, the box to input a social security number exhibits an error and requests an email address. It will not let you close the form unless the email address is entered.



  • Profile Image
    Answered on August 09, 2011 at 09:29 AM

    For privacy reasons I modified your question and removed the information of the applicant from text and screenshot.

    I checked the form and I do not see any validation for the SSN field. So, this should not have happened. Can you ask the application which type and version of browser he/she is using?