Coupon codes disappearing

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    Asked on May 19, 2014 at 07:52 AM



    I am having a problem setting up coupon codes.

    I creat the coupon code, click save, click preview on the form, complete the form and the coupon code works for that one time only. When I try and do a test run of the coupon code again, it does not work, the "coupon code box" does not show on the form, and when I click to edit thepayment wizard and view the coupon code I created it is no lnger there and has just disappeared.

    Kind Regards,

  • Profile Image
    Answered on May 19, 2014 at 10:10 AM


    I checked your form BUT I did NOT  find a Coupon Code included in the payment tool. 


    I used your form and added a text Coupon Code, as I test the form  the Coupon Code works properly.



    Please retry setting up the Coupon code again into your form. 

    Guide: -How-To-Add-Coupon-Code-in-the-Payment-Form

    Then, test your form after. Please inform us if issues persist.



  • Profile Image
    Answered on May 19, 2014 at 10:11 AM

    I missed to add,  the coupon code for my test form is "JFC".