What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Coupon codes disappearing

    Asked by landregsearches on May 19, 2014 at 07:52 AM



    I am having a problem setting up coupon codes.

    I creat the coupon code, click save, click preview on the form, complete the form and the coupon code works for that one time only. When I try and do a test run of the coupon code again, it does not work, the "coupon code box" does not show on the form, and when I click to edit thepayment wizard and view the coupon code I created it is no lnger there and has just disappeared.

    Kind Regards,

  • Profile Image
    JotForm Support

    Answered by jonathan on May 19, 2014 at 10:10 AM


    I checked your form http://www.jotformpro.com/form/41114522729954 BUT I did NOT  find a Coupon Code included in the payment tool. 


    I used your form and added a text Coupon Code, as I test the form http://www.jotform.me/form/41384005555451  the Coupon Code works properly.



    Please retry setting up the Coupon code again into your form. 

    Guide: -How-To-Add-Coupon-Code-in-the-Payment-Form

    Then, test your form after. Please inform us if issues persist.



  • Profile Image
    JotForm Support

    Answered by jonathan on May 19, 2014 at 10:11 AM

    I missed to add,  the coupon code for my test form is "JFC".