Coupon codes disappearing

  • Profile Image
    landregsearches
    Asked on May 19, 2014 at 07:52 AM

    Hello,

     

    I am having a problem setting up coupon codes.

    I creat the coupon code, click save, click preview on the form, complete the form and the coupon code works for that one time only. When I try and do a test run of the coupon code again, it does not work, the "coupon code box" does not show on the form, and when I click to edit thepayment wizard and view the coupon code I created it is no lnger there and has just disappeared.

    Kind Regards,

  • Profile Image
    jonathan
    Answered on May 19, 2014 at 10:10 AM

    Hi,

    I checked your form http://www.jotformpro.com/form/41114522729954 BUT I did NOT  find a Coupon Code included in the payment tool. 

     

    I used your form and added a text Coupon Code, as I test the form http://www.jotform.me/form/41384005555451  the Coupon Code works properly.

     

     

    Please retry setting up the Coupon code again into your form. 

    Guide: -How-To-Add-Coupon-Code-in-the-Payment-Form

    Then, test your form after. Please inform us if issues persist.

    Thanks!

     

  • Profile Image
    jonathan
    Answered on May 19, 2014 at 10:11 AM

    I missed to add,  the coupon code for my test form is "JFC".

    Thanks.