What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    After submission of my form, I'm emailed the wrong form

    Asked by lydiallee on May 19, 2014 at 07:57 AM

    Hi there,

     

    I have one form on my account called Coaching Assessment, however when I tested out the form, it emailed me the "client intake" form, which was a template I used to make the coaching assessment, however, I don't know why that's being sent instead.  Can you help?

    template one form my account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 19, 2014 at 10:01 AM

    Hello lydiallee,

    Have you cloned this form?

    Please be noted that when you edit your form's notification email alert, any changes you make in your form (add/remove questions) will not be reflected in your email template. You will have to make the changes manually. The form which you cloned must have the email alert edited and that is the reason it still has the old question which is not part of your form anymore.

    To solve this problem you should delete your form's notification email alert and add a new one. When you add a new notification alert, the email template will have the all the questions of your form.

    Here is a guide to help you delete the notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by lydiallee on May 20, 2014 at 03:41 AM
    Thank you it's fixed now.
    However the widget I also added to the form for my clients to take a photo
    of themselves to submit, doesn't show up on the email that prompts me when
    they've filled it out - can you help?
    Thanks!
    *To living your highest purpose,*
    *Lydia Lee*
    *| Cubicle Crashing Ninja*
    *E:* Lydia@*ScrewTheCubicle*.com
    *W*: www.*ScrewTheCubicle*.com
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 20, 2014 at 07:32 AM

    Hello Lydia,

    Do you mean to say that you do not receive the image taken from the "Take Photo" widget in your submission emails?

    I did check your form's notification email alert and it seems to be configured correctly and you should be receiving the image in your submission emails. I cloned your form and sent a test submission. The submission email which I received does display the image correctly. Please check the screenshot below:

    I would suggest you to please test it once again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!