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    Emails not going through

    Asked by dannydo on May 19, 2014 at 09:23 AM



    re - http://www.jotform.com//?formID=40304151501940 and http://www.jotform.com//?formID=40143019977961

    We are not getting emails through on these forms - we have added the IPs to the account (microsoft 365) and still not coming in to the email address adam@flaginthesand.com or pk@flaginthesand.com... it does coem through to the bracketmedia address on the form though?

    Please advise what the issue is - thanks.



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    Answered by dannydo on May 19, 2014 at 10:26 AM

    I think we need Jotform to remove the email address from the bounce list?  Please advise ASAP.

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    JotForm Support Manager

    Answered by Jeanette on May 19, 2014 at 12:27 PM

    In order to remove emails from bounce list yourself, read the instructions in this guide:

    How to remove your email address from bounce list