Emails not going through

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    Asked on May 19, 2014 at 09:23 AM



    re - and

    We are not getting emails through on these forms - we have added the IPs to the account (microsoft 365) and still not coming in to the email address or it does coem through to the bracketmedia address on the form though?

    Please advise what the issue is - thanks.



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    Answered on May 19, 2014 at 10:26 AM

    I think we need Jotform to remove the email address from the bounce list?  Please advise ASAP.

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    Answered on May 19, 2014 at 12:27 PM

    In order to remove emails from bounce list yourself, read the instructions in this guide:

    How to remove your email address from bounce list