What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    German Users: PayPal Payment for Jotform subscription only possible by CreditCard

    Asked by abteilung on May 19, 2014 at 09:51 AM

    Hello everybody,

    I just wanted to share an experience with you, which is not Jotform's fault but important to know for German users who want to pay with PayPal. I could not find this info on the jotform pages or forum: in order to pay a monthly or yearly subscription of jotform's paid plans with PayPal you need to have a credit card!

    Our Experience: We tried to pay our subscription with PayPal Withdrawel (in German: "Lastschrift"). Didn't work. We tried to pay it with our PayPal Deposit/Credit (in German: Guthaben). Didn't work either. We always received the same error in processing the payment with PayPal:

    "Kreditkarte registrieren, um Sofortzahlungen zu senden.
    Fehlermeldung: Sie müssen eine Kreditkarte hinzufügen, um den Einkauf abzuschließen. Für diese Zahlung ist momentan leider kein Lastschriftverfahren möglich." [Translation: you have to use a credit card in order to transfer money.]

    We called them three times, waited a week for their technical support to get this answer: they don't support supscription services without credit card as they are recurring payments. No discussion. So we had to order a credit card to solve this issue.

    Perhaps jotform can add this info anywhere? Thanks!

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    Answered by Carina on May 19, 2014 at 11:45 AM

    Thank you for reporting this situation. I forwarded a suggestion so that this information can become available for other users.

    Let us know if further support is needed.