My account has been suspended...

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    Thomas Madsen 
    Asked on May 19, 2014 at 04:14 PM

    First I could not embed the form I created, though I followed instructions carefully. 

    Next, I got the app for Google Drive so I could create a JotForm right in Drive with the hopes that it could then be embedded.

    When I clicked on Create and then JotForm from Drive, and then accepted terms, I received error messages.

    I tried logging in to my JofForm account again whereupon I was notified that an account already existed and I was suspected of phishing. 


    Could you please allow me to create forms from Drive? I would like to keep my existing form since I spent a good amount of time getting it right!



    thomas madsen

    TwinCities Tutoring

  • Profile Image
    Answered on May 19, 2014 at 05:35 PM

    Hi Thomas,

    We do apologize for the inconvenience. The system mistakenly suspended the account. I've checked your forms and I can't see any violation of our terms of use. I therefore, re-enabled your account and you should be able to login from your account.

    This should also allow you to create your form from google drive. If after enabling your account and still preventing you to create a form, please let us know so we can assist you further.


  • Profile Image
    Thomas Madsen 
    Answered on May 19, 2014 at 06:11 PM
    Thanks Bryan.
    I removed JotForm from Drive, then logged back in to JotForm,
    clicked on Plugins, then Apps, found the Drive App again, reinstalled it,
    then tried again to open a JotForm from Drive. This is the message:
    User already exists, create a new drive integrated form
    initializing google user instance
    row is :array(4) { ["google_id"]=> string(21) "107859630192557242839"
    ["jotform_username"]=> string(13) "thomas.madsen" ["google_email"]=>
    string(27) "" ["credentials"]=> string(1075)

    TwinCities Tutoring
    Program Director
  • Profile Image
    Answered on May 19, 2014 at 07:03 PM

    Hi Thomas,

    I just checked your account TwinCitiesTutoring and found that it is ACTIVE.

    I will assume then that your original question about the suspended account was already resolved?

    Please inform us if issue persist.


    As for your new question about the google drive app, I created a separate new thread about it here

    Please use that new thread for any follow up question you might have.