What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform not working

    Asked by denbighgolf on May 19, 2014 at 05:42 PM

    Can you explain what has gone wrong.

    If I go to your websie the form works, but it does not work online

    My email


    Page URL:

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    JotForm Support

    Answered by EltonCris on May 19, 2014 at 06:41 PM


    That usually occurs when an important part of the form code is missing, modified or if the form source code is outdated. The easiest way to resolve this is to get your form embed code again in the form builder and replace the existing form source code on your page.

    Let us know if you need further assistance. Thanks!