Google Drive app not working

  • Profile Image
    Thomas Madsen
    Asked on May 19, 2014 at 07:02 PM
    I removed JotForm from Drive, then logged back in to JotForm,
    clicked on Plugins, then Apps, found the Drive App again, reinstalled it,
    then tried again to open a JotForm from Drive. This is the message:
    User already exists, create a new drive integrated form
    initializing google user instance
    row is :array(4) { ["google_id"]=> string(21) "107859630192557242839"
    ["jotform_username"]=> string(13) "thomas.madsen" ["google_email"]=>
    string(27) "thomas.madsen@tctutoring.us" ["credentials"]=> string(1075)
  • Profile Image
    TwinCitiesTutoring
    Answered on May 19, 2014 at 07:28 PM

    Yes, thank you Jonathan. The TwinCities Tutoring account is Active again. 

     

    The Google Drive App still isn't working properly though. I still get this message:

    User already exists, create a new drive integrated form

    initializing google user instance

    row is :array(4) { ["google_id"]=> string(21) "107859630192557242839" ["jotform_username"]=> string(13) "thomas.madsen" ["google_email"]=> string(27) "thomas.madsen@tctutoring.us" ["credentials"]=> string(1075) "{"access_token":"ya29.GwAJKscr9dcRih8AAADE87QM0N2vlkUpwjKEAnJW4lMGzjOia7S1JYBPfM9d8Q","token_type":"Bearer","expires_in":3600,"id_token":"eyJhbGciOiJSUzI1NiIsImtpZCI6ImYyMmZlNTllOGZmOTE4YjU3ZWY4NjZiYTg1Y2Y5ZTRkNjFkYzQ1OTIifQ.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.hWts7oCkq3sWnXM1JmnCI8JM_vgImGcR4cFaa7RISrWefakU9KO_FOcXgRXYsMP-6myKEX5CGwwcm4vSWNpGI22hNj66kBnhgjtalE3x13Jz7Qs1G9zrt6kZ5u0uaytMH-n6BkLRtYPHR30MeMZHGFPqGj6be1yn3OT1AFQaBHU","refresh_token":"1\/DdtU5kNuY6jQrVyoeD1zLL1AUT_mWTkJiAY6Ko4jZCY","created":1400529829}" }

  • Profile Image
    TwinCitiesTutoring
    Answered on May 19, 2014 at 07:44 PM

    I also tried embedding again, using Form ID: 102235888454881850738 and the following method (Please check that I am using the right form ID):

    Your form is here!

    This is a direct link to your form for easier distribution.





    Google Sites Google Sites Go to your site. Switch to Edit mode. Open "Insert Menu" Select "More..." at the bottom On the new page, select "Add gadget by URL" option at the left. Enter the URL below as a gadget URL: Gadget settings will open. You should write your formID (  in order to add your form into your page.
    (note: put the real form id in the formID)
  • Profile Image
    jonathan
    Answered on May 19, 2014 at 09:26 PM

    Hi,

    Thank you for the confirmation that the account was already Active.

    With regards to the Google Drive App integration issue, I was able to reproduce this issue also.

     

    It seems that this is still an existing bug in the JotForm Google Drive app.

    I will submit a bug report about this to our higher team support so that it can be investigated further.

    For now, I can only suggest to use the in form integration method

    Guide: -How-to-Integrate-a-Form-with-Google-Drive

     

    We will notify you on this thread when status update is available about the issue.

    Thanks!

     

  • Profile Image
    alp_deniz
    Answered on May 27, 2014 at 12:23 PM

    The issue has just been fixed. Thank you very much for notifying us about the problem. 

    Kind regards