How to have a different message emailed depending on what options are selected on a form

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    Asked on May 20, 2014 at 03:28 AM

    I want to change the content of the email based on an option selected by the user. I want to use 1 autoreply for many options selected.

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    Answered on May 20, 2014 at 08:06 AM

    Thanks for asking. Unfortunately, you would have to create a separate autoresponder for each option and then use the Send an e-mail after submission option of the Conditions tool (Setup & Embed > Conditions > Send an e-mail after submission)

    to have each autoreply sent only when the specific condition(s) is met. To better understand this, please clone this form and examine its saved conditions as well as its autoresponders. (How to clone a form.) When the Saved Conditions button is clicked you'll see the following:

    If the first condition is clicked you'll see that it's configured as follows:

    It is important to note that when a condition is attached to an email alert, it will only be sent if the condition is met. This is highlighted in both the first image above and that below:

    If you need clarification on anything or need help in applying this solution to a specific form, we'd be happy to help.