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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Purchase Order payment wasn't accepted

    Asked by Linda Lawson on May 20, 2014 at 09:05 AM

    I need to speak with someone, I sent a PO to upgrade and it wasn't accepted.

    and
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    JotForm Support

    Answered by Welvin on May 20, 2014 at 10:05 AM

    Hi Linda,

    Unfortunately, we do not provide a support over the phone. You can contact us through this forum and to our support email: support@jotform.com. If that's an urgent matter, we recommend contacting us here in our support forum.

    Now, your purchase order payment may have been rejected because you have missed some steps. Here are the complete steps:

    Upon choosing any of the links at the bottom, make sure you choose "Purchase Order" at the Method of Payment field. Fill everything in that page, including your JotForm Login Name (which would be your JotForm  Username, not the email address)

     

    Once you are done, it will redirect you to another page where you will actually see the Address where you must send the check for payment. This is our Payment Gateway's, Plimus. You can hit on "Back" in order to correct anything, then you can also print it. Also check the terms at the bottom of the page.

     

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    Upgrade Links:

    Premium Bi-Yearly ($139 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=1851946

    Economy Yearly ($199.95 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3173680

    Economy Bi-Yearly ($349.50 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3176742

    Professional Yearly ($499.95 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3135328

    Professional Bi-Yearly ($799.95 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3176746

     

    Thanks