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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i also Need help, i've follow the guide but it doesnt work :/

    Asked by xe7en on May 20, 2014 at 10:47 AM

    i also Need help, i've follow the guide but it doesnt work :/

    This is a re-post of a comment on Send Notifications to Multiple Recipients

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    Answered by Jim_Rank on May 20, 2014 at 11:24 AM

    Hi xe7en,

    Can you tell us where you getting the problem? It's much better if you tell us the problem with screenshot.

    I believe if you just follow the instructions,it'll work fine.Even For further assistance,contact with us.

    Thanks !


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    Answered by xe7en on May 21, 2014 at 02:33 AM

    Hi Jim,

    i've put comma and space for the second email. It looks like: my@email.de, my2@email.de. But if i send a test-email i only get the email on my@email.de. i've wait a long time on my second email doesnt come anything. :(

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    JotForm Support

    Answered by ashwin_d on May 21, 2014 at 05:39 AM

    Hello xe7en,

    Are you having this issue with your form "Bestellformular Condair"?

    I did check your form's notification email alert and did not find any issue with that. You have configured it to send submission email to following email address "man***.speis****@condair.com, ch**.thong****@condair.com". 

    Upon taking a closer look at your form's notification email alert, I found that you have used the same email address as "Recipient Email" and the "Recipient Email". Please check the screenshot below:

    Please be noted that we do not advice you to use the same email address as the "Sender Email" and also the "Recipient Email". A lot of email server will reject the incoming email with same sender/recipient or they will simply ignore the emails. That could be the reason why you are not receiving submission emails to this email address. To solve your problem, you should either change the custom "Sender Email" or change the "Recipient Email" address to some other email.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!