What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Blocked?

    Asked by Michael Wells  on May 20, 2014 at 10:53 AM


    We receive less than 10 submissions per month. One artist uploaded to huge files to our account. We immediately took them out of the online storage. There should be nothing stored in there. 


    Why do we need to upgrade?





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    JotForm Support

    Answered by Welvin on May 20, 2014 at 12:15 PM

    Hi Mike,

    There is a TIF file that is almost 56MB on your current form submissions. The other files, if you combine those would reach the same size. Free Account is limited to 100MB of file storage. Please login to your account, download the file and delete it from the submissions list to free up space.


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    JotForm Support

    Answered by Welvin on May 20, 2014 at 12:17 PM

    By the way, after deleting the files and if the system doesn't automatically reactivate your account then please let us know here so we can do it manually.