What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Monthly Renew

    Asked by execspeak on May 20, 2014 at 11:16 AM

    Our plan was supposed to renew on the 14th.

    Why has it not renewed? 

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    JotForm Support

    Answered by Welvin on May 20, 2014 at 12:22 PM

    Hi,

    I checked your account and you are currently on a Free Status. I don't see any payment records so I think you mean "renew" is "reset" of the submission counter. Am I right? If yes, then please be informed that submission counter will reset on every first day of the month at 00EST. Submission limit doesn't reset on the same day of creating your account to us.

    However, if you mean your paid subscription, then please let us know the Order Reference Number or the Subscription Number or your Paypal Email Address so we can check our records.

    Thanks