What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    You have been charging me but my form does not work.

    Asked by divinemodels on May 20, 2014 at 12:31 PM

    You've been charging me the $9.95 for the past 2 months yet my application won't work and keeps sending my applicants error messages.


    I need to be credited the amount paid as i wasn't able to use it and need this fixed.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 20, 2014 at 01:19 PM

    Hello divinemodels,

    What error message are you seeing in your form. I did try to test your form and I was able to submit it successfully. I did not get any error message. Please check the screenshot below:

    Do share a screenshot of the error message you are getting and we will take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    Upon taking a closer look at your form, I found that you have enabled the "Form Limit" where "Unique Submission" is set as "Loose Check". It will not allow anyone to submit the form twice from the same system. Please check the screenshot below:

    Please change it to "No Check" and that should solve your problem. The following guide shoudl help you: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Hope this helps.

    We will wait for your response.

    Thank you!