When a user enters a number with a decimal in it the form hangs up and says "please wait".

  • fyastudio
    Asked on May 20, 2014 at 1:21 PM

    When a user enters 4.5 i(or any half age) into the age field on our form and the user hits submit, an error message appears saying that invalid number, 4 or 5 is a close number. The message on the submit button changes to "please wait..." Even if the user corrects the error the form stays hung up and the user has to refresh and re-enter all their information.

    Is there a way to fix this? I tried increasingt the number of characters which can be entered into the field but that did not work.

    Thank you!

    Jen

    Page URL: http://www.follow-your-art.com/site/summer-registration-kidsteens/
  • Welvin Support Team Lead
    Replied on May 20, 2014 at 2:13 PM

    Hi Jen,

    I don't think the number field is causing the issue. I was able to submit to your form using its direct URL without any problems.

    I noticed a conflict to the webpage between your current form embed codes (Javascript) and your website scripts which is possibly the cause of the issue. I would recommend re-embedding your form using our iFrame Method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Since the form is placed inside an iFrame, that shouldn't create any conflict to the page.

    Thanks