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    My Forms will not send to email

    Asked by djryguy77 on May 20, 2014 at 01:33 PM

    Hi, I set my  email alerts to go to sam@lightoflife.info, this is the email address that I have add it to my email list to let me know if a form was filled out, Contact phone 888-825-1344, Pleas ask for Bruce Jon.

    Thank you

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    Answered by BryanPaulo on May 20, 2014 at 02:13 PM

    I can see that your email notification was set to sam@lightoflife.info. I've checked our log to make sure your email is not included on our bounce list. I've also checked our email logs and I can see that you should be receiving email notifications. Have you checked your Spam/Junk folder?

    I would also suggest you contact your email provider to whitelist Jotform's Domains and IP Addresses to make sure your email server does not reject emails from Jotform.

    Please let us know if you need further help.

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    Answered by djryguy77 on May 20, 2014 at 06:11 PM
    I have checked the spam/junk folder and it is not there.

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    JotForm Support

    Answered by EltonCris on May 20, 2014 at 08:17 PM

    Hi Bruce,

    Thanks for updating us here.

    The recipient email address of the form embedded here http://worshipradionetwork.org/Worship-FM/pledge.html is "nan@worshipradionetwork.org" and not the one you mentioned on your initial post. Is that the form in question? Please review your recipient email, here's a guide on how to change your form notification recipient emails. http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Let us know if there's anything else you need help with.