- shannonhawkinsAsked on May 20, 2014 at 06:33 PM
Changing the Field ID did work for my last form thanks to your help. However, I'm having the same problem with another form of mine. I've dounble-checked the field Id for accuracy in the conditions & have also set the sender email to firstname.lastname@example.org as suggested in an earlier post. Can you please help? The link to the current form I'm having trouble is http://form.jotform.us/form/41305969930157
- JotForm SupportNeilVicenteAnswered on May 20, 2014 at 08:49 PM
Please make sure that each of the conditional autoresponder emails have a sender email and recipient email specified.
I have just tested a clone of your form and made sure that the configuration for each email is correct.
And here's the result:
Let me know if your problem persists even after following my advice.
- shannonhawkinsAnswered on May 21, 2014 at 06:40 PM
I'm not sure what you're trying to show me on your screenshot. I guess i'm lost. Both my sender email and responder emails are listed for each autoresponder as email@example.com. This is the same as allof my other forms that work properly. I also checked to make sure that the field id was correct for all of conditional autoresponders and they are. what am I missing here?
- shannonhawkinsAnswered on May 21, 2014 at 06:52 PM
Okay, so not sure how, but it seemsas though the form is functioning properly now.
- JotForm SupportjonathanAnswered on May 21, 2014 at 07:04 PM
Thank you for updating us about the latest status. We are glad to know that all is good now.
Contact us again anytime for any related concern.