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    Conditional emails are not working on my form-...again. New form,same issue

    Asked by shannonhawkins on May 20, 2014 at 06:33 PM

    Changing the Field ID did work for my last form thanks to your help. However, I'm having the same problem with another form of mine. I've dounble-checked the field Id for accuracy in the conditions & have also set the sender email to noreply@jotform.com as suggested in an earlier post. Can you please help? The link to the current form I'm having trouble is http://form.jotform.us/form/41305969930157

    Page URL:

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    JotForm Support

    Answered by NeilVicente on May 20, 2014 at 08:49 PM


    Please make sure that each of the conditional autoresponder emails have a sender email and recipient email specified.

    I have just tested a clone of your form and made sure that the configuration for each email is correct.

    And here's the result:


    Let me know if your problem persists even after following my advice.


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    Answered by shannonhawkins on May 21, 2014 at 06:40 PM

    I'm not sure what you're trying to show me on your screenshot. I guess i'm lost. Both my sender email and responder emails are listed for each autoresponder as nsginformatics@wgu.edu. This is the same as allof my other forms that work properly.  I also checked to make sure that the field id was correct for all of conditional autoresponders and they are. what am I missing here?

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    Answered by shannonhawkins on May 21, 2014 at 06:52 PM

    Okay, so not sure how, but it seemsas though the form is functioning properly now.

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    JotForm Support

    Answered by jonathan on May 21, 2014 at 07:04 PM

    Thank you for updating us about the latest status. We are glad to know that all is good now.

    Contact us again anytime for any related concern.