What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens when I reach my "Monthly" submission limit?

    Asked by Neil  on May 21, 2014 at 03:11 AM

    Hi,

     

    Assuming I'm using Starter, Premium or Economy and the turnout/response is higher than predicted!...

    What happens when I reach my "Monthly" submission limit?

    1) What does the Submitter see if the limit is reached?

    2) Will the same forms Submission limit be reset in the new month?

    3) Will the forms limit be updated immediately if an upgrade is purchased or will it only take affect in the new month?

    4) Will I be notified if the number of submittions is nearing it's Limit?

     

    Kind regards,

    Neil

    submission limit Updated 3 same
  • Profile Image
    JotForm Support

    Answered by jonathan on May 21, 2014 at 06:04 AM

    Hi Neil,

    When you exceed your subcription allowed Monthly limts, 

    #1. The submitter will not be able to submit the form -- it will have a message "Form Disabled"

    #2. The "Limit" is for the account, NOT the for the form. So, monthly, your account limits will be reset to zero(0)

    #3 Yes. As soon as you upgrade/switch to higher plan, it will immediately take effect on the subscription account.

    #4 Yes. It usually will notify you via your e-mail account if a limit had exceeded more than 50%. You can also see a visual representation in your account profile 

     

    Hope this answers your questions. In case you haven't registered an account yet, you use this link

    https://www.jotform.com/signup to do it also.

     

    Contact us anytime if you need further assistance.

     

    Thanks!

  • Profile Image

    Answered by RaveWolf on May 21, 2014 at 07:17 AM

    Thank you very much.

    Answered perfectly, plus some!