What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing submissions

    Asked by laddsa on May 21, 2014 at 06:28 AM

    Hi 

    Over the past 24 hours I have received three form submission notifications by email, but these are not appearing in the submission list when I log into JotForm. Nothing is appearing after 19 May 2014.

     

    Please could you investigate?

     

    Thanks.

    Screenshot
    Submissions JotForm email thanks
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    JotForm Support

    Answered by EltonCris on May 21, 2014 at 08:48 AM

    Hi,

    We are truly sorry about that. We are now aware of the problem and it has been addressed to our technical team for a quick resolution. We will inform you here as soon as this is resolve.

    Our apologies for any inconveniences caused.

    Regards!

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    Answered by Carina on May 21, 2014 at 01:33 PM

    We received the information that this situation is solved now. This situation  was caused by a problem with data replication. I checked your account and could see submissions after 19th May. Can you please confirm that the situation is solved?

     

    Thank you so much for your patience. 

    Please get back to us if further support is needed.

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    Answered by laddsa on May 22, 2014 at 06:34 AM

    Hi

     

    No, there are still missing submissions, this time from 21 May.

     

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 06:48 AM

    Hello,

    I have notifed our developers.

    We shall update you as soon as the issue is fixed.

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    Chief Technology Officer

    Answered by eee on May 22, 2014 at 07:52 AM

    Hi,

    Problem has been fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.