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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to find a lost form?

    Asked by patrickey on May 21, 2014 at 06:50 AM

    Aloha, I spent two days working on making forms and then a half hour ago I tried to fill one out on my website and when I hit send I got an error saying there was no form. I can see the form on my web page here: http://www.islandexpresswebdesign.com/affluent/contact.html   but it does not show up in My Forms any more in JotForm.  On my website this was the iFrame I embedded:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/41401626015138" frameborder="0" style="width:100%; height:310px; border:none;" scrolling="no"></iframe>
    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1.1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    What did I do wrong to lose this form?  I called it Affluent, but I had cloned it from a previous form called Affluent Creative and had made it smaller and changed a few other things.

    Thank you for your help in advance.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 21, 2014 at 09:03 AM

    Hello patrickey,

    I'm sorry for the trouble caused to you.

    Our developers are already aware of this issue and they are looking into it. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by Carina on May 21, 2014 at 01:39 PM

    We received the information that this situation is solved now. This situation  was caused by a problem with data replication .

    I checked your account and could see the form there. 

    Thank you so much for your patience. 

    Please get back to us if further support is needed.

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    Answered by patrickey  on May 21, 2014 at 02:30 PM
    Thank you for your help! I see my forms again and they are working!
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    Answered by Carina on May 21, 2014 at 02:35 PM

    Good to know that everything is working properly now.

    Please get back to us if further support is needed.