Submissions from 5-20-14 disappeared

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    Asked on May 21, 2014 at 07:18 AM

    For the below provided link, I had three submissions, which I saw via the Jotform mobile app. When I logged in to download them, there was only one. 

    The missing submissions seem to be from yesterday. I need this issue resolved ASAP as that info was needed for this week. 


    Thank you.

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    Answered on May 21, 2014 at 09:24 AM

    Hi MSUHistorian,

    First off, We are sorry for the inconvenience.

    We have informed our higher concern to look into this matter. They will investivate this matter and update us whenever they reach to a solution. 

    Thank You 

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    Answered on May 21, 2014 at 01:49 PM

    We received the information that this situation is solved now. This situation was caused by a problem with data replication. I checked your account and could see submissions after 19th May. Can you please confirm that the situation is solved?

    Thank you so much for your patience. 

    Please get back to us if further support is needed.

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    Answered on May 21, 2014 at 07:16 PM

    Everything seems to be back. Thank you for taking quick action!

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    Answered on May 21, 2014 at 07:20 PM

    We are very happy to hear your feedback. Yes, everything is back to normal and we will always work hard and to the best of our abilities to respond to emergencies quickly and effectively.