What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Completed form did not show up in submissions

    Asked by FIANSW on May 21, 2014 at 07:39 AM

    A form was completed & submitted, I received it in my inbox, but it is not in my submissions.

    Also, I deleted 1 entry last week and this form is in the submissions

    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 21, 2014 at 09:46 AM

    Hello FIANSW,

    I'm sorry for the trouble caused to you.

    The submission which you do not see in your submission page, was it received on May 20, 2014?

    Our developers are already aware of this issue of missing submissions and they are looking into it. I am creating a ticket for you. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by EltonCris on May 21, 2014 at 01:55 PM


    This is now fixed. You should be able to find the submissions on your form now.

    Kindly check and confirm,

    Thanks and Regards!