What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happened to my submissions?

    Asked by mmeboucher on May 21, 2014 at 07:54 AM

    Hello, I am missing one submission that was in my inbox yesterday!  What happened? I also know of other students who have submitted forms that are not appearing!  Thank you for your help!

    Submissions hello inbox
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    Answered by mmeboucher on May 21, 2014 at 09:34 AM

    They are still missing.  This is really urgent, as I have a meeting today and need all of this information!!!  I PAID for this service to endure that this wouldn't happen. :(

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    JotForm Support

    Answered by EltonCris on May 21, 2014 at 11:31 AM

    Hi,

    We sincerely apologize for any troubles this has caused.

    We are already aware of the problem and our higher team are now working to get this resolve as quickly as possible. We will inform you here once this is resolve.

    Thank you for your patience and understanding.

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    Answered by Carina on May 21, 2014 at 02:02 PM

     I'm very about all this situation. This was caused by a problem with data replication.We received the information that this situation is solved now. I checked your account and could see submissions after 19th May. Can you please confirm that the situation is solved?

    Thank you so much for your patience. 

    Please get back to us if further support is needed.