- firstname.lastname@example.orgAsked on May 21, 2014 at 08:20 AM
We had customers submit forms through our website and now we are missing them. We have over 300 submission and this is the first time it has done this on this form. Their forms pushed to my email so I have records of them but they have disappeared from the jotform submission page.
Can you help me understand this?
- JotForm SupportEltonCrisAnswered on May 21, 2014 at 10:21 AM
We are truly sorry about the problem you have encountered. We are already aware of the problem and our higher team are now working to get this resolve as quickly as possible. We will inform you here as soon as this is resolve.
Our apologies for any inconveniences caused.
- JotForm FounderaytekinAnswered on May 21, 2014 at 01:45 PM
All missing submissions should now be available on your Submissions page. Please check it and if you are still missing anything let us know.
Thank you for your patience.