What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing form entries

    Asked by jason@campgrier.org on May 21, 2014 at 08:20 AM

    We had customers submit forms through our website and now we are missing them. We have over 300 submission and this is the first time it has done this on this form. Their forms pushed to my email so I have records of them but they have disappeared from the jotform submission page. 

    Can you help me understand this?

    JotForm email and
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2014 at 10:21 AM

    Hi,

    We are truly sorry about the problem you have encountered. We are already aware of the problem and our higher team are now working to get this resolve as quickly as possible. We will inform you here as soon as this is resolve.

    Our apologies for any inconveniences caused.

    Regards!

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:45 PM

    All missing submissions should now be available on your Submissions page. Please check it and if you are still missing anything let us know.

    Thank you for your patience.