- lwilhelmiAsked on May 21, 2014 at 08:23 AM
I received a notice saying my account would be disabled due to reaching my limits. It then states we are limited to 10 SSL submissions per month, but I have reset all my forms to not be submitted securely. Why is my account being disabled?
- JotForm SupportWelvinAnswered on May 21, 2014 at 10:10 AM
May we know if your forms are embedded to a page? If you could give us the web links, we'll make sure to check the possible cause of this. Maybe, you have left a form still using the secure URL. It's impossible that you will reach the SSL limit if you're not using it so that's probably the cause.
We'll await for your reply.
- lwilhelmiAnswered on May 21, 2014 at 10:21 AM
They click on the different links under Request Forms.
- JotForm Supportashwin_dAnswered on May 21, 2014 at 12:30 PM
I did check all the four links under "Request Forms" and they seems to be using non secure form URL. I have reset your accounts SSL counter to zero and you should not have any issue. Please be noted that we can only do this once per account.