Account disabled because of reaching SSL Limit but not using it to my forms

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    Asked on May 21, 2014 at 08:23 AM

    I received a notice saying my account would be disabled due to reaching my limits. It then states we are limited to 10 SSL submissions per month, but I have reset all my forms to not be submitted securely. Why is my account being disabled?

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    Answered on May 21, 2014 at 10:10 AM


    May we know if your forms are embedded to a page? If you could give us the web links, we'll make sure to check the possible cause of this. Maybe, you have left a form still using the secure URL. It's impossible that you will reach the SSL limit if you're not using it so that's probably the cause.

    We'll await for your reply.


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    Answered on May 21, 2014 at 10:21 AM


    They click on the different links under Request Forms.

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    Answered on May 21, 2014 at 12:30 PM

    Hello lwilhelmi,

    I did check all the four links under "Request Forms" and they seems to be using non secure form URL. I have reset your accounts SSL counter to zero and you should not have any issue. Please be noted that we can only do this once per account.

    Thank you!