What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions from 5-20-14 are missing

    Asked by sgambilldesign on May 21, 2014 at 08:45 AM

    Hi! 

    I downloaded an excel of submissions for this form yesterday (5/20):

    http://form.jotformpro.com/form/40996355464971

    I had 17 submissions yesterday.  Today, I checked and I only show 10 submissions.  Everything from 5/20 is gone!

    I am selling tickets to a limited ticket event, and am very close to selling out ... can you please look into this and resolve this issue today?  I see that a few other people have had a similar problem. 

    Please let me know if you need more information. 

     

    Thanks!

    Page URL:
    http://form.jotformpro.com/form/40996355464971

    Screenshot
    Submissions problem excel checked
  • Profile Image

    Answered by bellaclairebaby on May 21, 2014 at 08:46 AM

    Mine are gone too!

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    Answered by francoisuclan on May 21, 2014 at 08:50 AM

    Mine too!

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    Answered by seemkt on May 21, 2014 at 09:04 AM

    Me too! In Android App, i can see, but not download.
    Regards!

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    Answered by sofocused on May 21, 2014 at 09:11 AM

    same here!!???

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 21, 2014 at 11:04 AM

    Hello All,

    I'm sorry for the trouble caused to all of you.

    Our developers are already aware of this issue on missing submissions and they are looking into it. I am creating a ticket for you. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:33 PM

    Submissions from 20th are now back. I checked your form and I see them. So, it seems to be fixed now.