Submissions from 5-20-14 are missing

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    sgambilldesign
    Asked on May 21, 2014 at 08:45 AM

    Hi! 

    I downloaded an excel of submissions for this form yesterday (5/20):

    http://form.jotformpro.com/form/40996355464971

    I had 17 submissions yesterday.  Today, I checked and I only show 10 submissions.  Everything from 5/20 is gone!

    I am selling tickets to a limited ticket event, and am very close to selling out ... can you please look into this and resolve this issue today?  I see that a few other people have had a similar problem. 

    Please let me know if you need more information. 

     

    Thanks!

  • Profile Image
    bellaclairebaby
    Answered on May 21, 2014 at 08:46 AM

    Mine are gone too!

  • Profile Image
    francoisuclan
    Answered on May 21, 2014 at 08:50 AM

    Mine too!

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    seemkt
    Answered on May 21, 2014 at 09:04 AM

    Me too! In Android App, i can see, but not download.
    Regards!

  • Profile Image
    sofocused
    Answered on May 21, 2014 at 09:11 AM

    same here!!???

  • Profile Image
    ashwin_d
    Answered on May 21, 2014 at 11:04 AM

    Hello All,

    I'm sorry for the trouble caused to all of you.

    Our developers are already aware of this issue on missing submissions and they are looking into it. I am creating a ticket for you. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    aytekin
    Answered on May 21, 2014 at 01:33 PM

    Submissions from 20th are now back. I checked your form and I see them. So, it seems to be fixed now.