What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing Forms - Any updates from Support?

    Asked by mycostaricaproperty on May 21, 2014 at 08:46 AM

    Like many I have all my form submissions from the 20th missing and the forms I created are not showing in the "My Forms" tab. The URL where I placed the form seems to show the form working but I cannot access the database of those who made submissions. Apparently this is an issue that many are facing. Can we get some kind of an update as to what is going on and what the ETA is on a fix?

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    JotForm Support

    Answered by EltonCris on May 21, 2014 at 10:44 AM


    Sorry but we can't provide you a definite time frame but we are sure that this wouldn't take long and hopefully it will be completed in the next few hours. Anyway, you will be notified on your previous thread once this is resolve.

    Thank you for your patience and understanding.