What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions are missing!!!

    Asked by sewsec on May 21, 2014 at 08:57 AM

    I received 27 emails reporting submissions yesterday, May 20.

     

    NONE OF THEM APPEAR IN THE DATABASE!!!!

     

    WHAT HAPPENED TO THEM???

    Submissions Emails reporting
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    Answered by francoisuclan on May 21, 2014 at 09:03 AM

    Similar issue here. I'm horrified.  This has cost our business very dearly.  

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    Answered by Jim_Rank on May 21, 2014 at 10:59 AM

    Hi,

    I am sorry for the trouble caused to you.

    Our experts team already working to resolve the problem as soon as possible.You'll be informed when the problem will be solved.

    Thanks !

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    Answered by markashton on May 21, 2014 at 11:10 AM

    Experts my arse

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    Answered by Carina on May 21, 2014 at 12:36 PM

    @markashton 

    If you need support please let us know on a separate thread.

    Thank you

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:39 PM

    Just checked your account and the data is now back.

    Thanks for your patience.