What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Missing forms, and account type changed back to free.

    Asked by rjohn646 on May 21, 2014 at 09:10 AM

    I have upgraded to Jotform premium, but I have a message from my site saying it wasn't working. I have logged on and it says I have got the free version, and it is showing my old forms, not the new one. 


    it was working fine for a few days, but now it isn't and it says the form doesn't exist. I also get the message in the top left of the screen saying I'm almost out of space (for the free settings) but I have loads left.


    I need this fixed quick, any suggestions. Please see attachments.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 21, 2014 at 11:24 AM

    I have changed your account type from Free to Premium, on regards of the forms you are not seeing, this is a current glitch in the system tha it´s been know taking care by our developers. I checked your account, and I see the same three forms that appears on your screenshot, I guess those are the old forms not the new ones.


    I have forwarded this to our second level, so you will be notified via this thread of any update as soon as possible. 

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:53 PM

    We had a data replication problem but it is now fixed. Thank you for your patience.