Submissions Quota Exceeded Email

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    execspeak
    Asked on May 21, 2014 at 09:43 AM

    I'm at 167/190 monthly submissions but I'm still receiving emails that my quota has reached it's limits.

    It says my forms will be disabled tomorrow at noon est. Should I be concerned? 

     

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    Jeanette
    Answered on May 21, 2014 at 11:38 AM

    Your submission limits are 160 a month, you should upgrade your free acocount if you exceed this limit in the next hours.

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    execspeak
    Answered on May 21, 2014 at 11:56 AM

    Jeanette,

    I appreciate your quick response. 

    I received 10 additional submissions when I liked Jotform on Facebook.

    I received 20 additional submissions when I invited friends to join.

    I was awarded those additional 30 forms yesterday, and now they're gone and I'm back to 160. 

    Can you explain this?

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    Jeanette
    Answered on May 21, 2014 at 12:43 PM

    I was notified that there is a temporary glitch which our 2nd level team is working on just now. The problem will be fixed in around an hour, please do get back to us if the submissions limit is not 190 yet.