What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions Quota Exceeded Email

    Asked by execspeak on May 21, 2014 at 09:43 AM

    I'm at 167/190 monthly submissions but I'm still receiving emails that my quota has reached it's limits.

    It says my forms will be disabled tomorrow at noon est. Should I be concerned? 

     

    Submissions email exceeded Emails My Forms
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 11:38 AM

    Your submission limits are 160 a month, you should upgrade your free acocount if you exceed this limit in the next hours.

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    Answered by execspeak on May 21, 2014 at 11:56 AM

    Jeanette,

    I appreciate your quick response. 

    I received 10 additional submissions when I liked Jotform on Facebook.

    I received 20 additional submissions when I invited friends to join.

    I was awarded those additional 30 forms yesterday, and now they're gone and I'm back to 160. 

    Can you explain this?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 12:43 PM

    I was notified that there is a temporary glitch which our 2nd level team is working on just now. The problem will be fixed in around an hour, please do get back to us if the submissions limit is not 190 yet.