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    I saved my form yesterday but it did not save

    Asked by RH_RDTS on May 21, 2014 at 09:56 AM

    Hi,

     

    I saved my form yesterday and checked the previews serverral times. I also sent myself test email and my 'Affichage de poste' form had disapeared this morning.

     

     

    What can I do?

     

    Thank you

    Page URL:
    http://www.jotform.com//?formID=41135933667257

    saved email checked and
  • Profile Image

    Answered by Carina on May 21, 2014 at 12:07 PM

    I could access the form https://www.jotform.com/41135933667257:

    I checked our database and the form Affichage de poste is under the RDTS account and not on RH_RDTS account:

     

    Please let us know if the problem persists.
    Thank you 

  • Profile Image

    Answered by RH_RDTS on May 21, 2014 at 12:21 PM
    Hi Carina,
    Yes but I am a sub-user of the RDTS account and I have editing access. The Affichage de poste form has not been saved and I did saved several times and, as you see on the email I put you there, I had done tests yesterday and everything had disappeared.
    Can you please help me out with this?
    Thank you,
    VéRONIQUE BRIèRE
    Human Ressources Assistant / Adjointe aux Ressources Humaines
    veroniqueb@rdts.ca | T: 514.334.7387 ext. 231 | 1.888.385.RDTS | F: 514.334.8979
    [RDTS]
    Head Office / Siège social
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    © 2013 RDTS This e-mail and any attachments may be confidential or legally privileged. If you received this message in error or are not the intended recipient, you should destroy the e-mail message and any attachments or copies and inform the sender immediately by return e-mail. You are prohibited from retaining, distributing, disclosing or using any information contained herein. Thank you for your cooperation.
    Le présent courriel et tout fichier joint peuvent être de nature confidentielle ou protégé par la loi. Si ce courriel ne s'adresse pas à vous ou que vous l'avez reçu par erreur, vous devez le supprimer ainsi que toute pièce jointe ou copie de ce courriel et en informer immédiatement l’expéditeur (trice) par retour de courriel. Il vous est interdit de conserver, distribuer, divulguer ou utiliser toute information contenue aux présentes. Merci de votre cooperation.
    De : JotForm Support Forum [mailto:jotform@jotmails.com]
    Envoyé : 21 mai 2014 12:08
    À : Véronique Brière
    Objet : Re: I saved my form yesterday but it did not save
    A new response has been received:
    [JotForm]
    Answered by Carina
    I could access the form https://www.jotform.com/41135933667257:
    [https://shots.jotform.com/carina/form_affichage.png]
    I checked our database and the form Affichage de poste is under the RDTS account and not on RH_RDTS account:
    [https://shots.jotform.com/carina/form_affichage2.png]
    Please let us know if the problem persists.
    Thank you
    View this thread on JotForm Support Forum Unsubscribe
    ...
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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:17 PM

    The problem should now be fixed. Can you check your form now and let us know if the problem continues? 

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    Answered by RH_RDTS on May 21, 2014 at 01:31 PM
    It still shows todays update, but not yesterday. Does it mean everything is lost?
    ...
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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 02:06 PM

    Can you check it again? It should now be fully recovered. 

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    Answered by RH_RDTS on May 21, 2014 at 02:11 PM
    Yes in my form, I found it in ‘Revision History’
    ...