What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Past submissions missing

    Asked by ebartosh on May 21, 2014 at 10:12 AM

    Hello,

    I know that you are getting this complaint left and right, and I'm seeing that some issues are getting fixed, which is great!

    My form http://www.jotform.us/form/40196370801147 is still not displaying submissions 92-97, and I'm getting an error message when I try to open these submissions from the email confirmations (attached).

    Thank you for your help in getting this corrected!

    Page URL:
    http://www.jotform.us/form/40196370801147

    Screenshot
    Submissions submissions missing JotForm email message
  • Profile Image

    Answered by EliezerN on May 21, 2014 at 12:21 PM

    We are really sorry for the inconveniences this may have caused.

    As you probably know already, we are currently experiencing a temporary glitch in our system, fortunately our engeneers are working hard to fix it as soon as possible. Hence, some users are no longer having issues with their submissions, but other still have the issue.

    So, this must be corrected soon. We will update you once our engeneers have completely fixed the issue. Just let me inform you that your submissions are not lost, they will be back once the glitch is resolved.

    We highly appreciate your understanding and patience.

    Thank you

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    Answered by ebartosh on May 21, 2014 at 12:24 PM

    Thank you for the update, I just discovered the same problem with another one of my forms http://www.jotformpro.com/form/40635282858967 , keeping my fingers crossed for a quick recovery as some of the data we need to retrieve is quite time sensitive!

    Thanks again, and Godspeed!

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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:21 PM

    The missing submissions for 20th are now back. Can you check it and let us know if the problem continues? 

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    Answered by ebartosh on May 21, 2014 at 01:27 PM

    From what I can see, it looks like most of them are back! The only one for which I'm still noticing that submissions are missing is from my form http://www.jotformpro.com/form/33635518898975 , which should contain submissions 148 and 149.

    Any luck on that one?
    THANK YOU immensely for your help!

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    JotForm Support

    Answered by KadeJM on May 21, 2014 at 03:05 PM

    We really appreciate your update about this. I checked on this further for you with that form and found 148 and 149 that are there now so perhaps they may not have come through earlier at the time.

    Can you please take another look at this on your end and see if you are able to see them now? If not then please let us know.

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    Answered by ebartosh on May 21, 2014 at 03:20 PM

    Yes, it is now fixed! Whew! Thanks again so much, hope things are finally quieting down over there now!