What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data loss

    Asked by formazioneasllecce on May 21, 2014 at 10:20 AM

    We have experienced a loss of records in our forms. Some ID numbers are the records were deleted and then duplicate

    then and
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    Answered by Jim_Rank on May 21, 2014 at 12:31 PM

    Hello Sir,

    We are sorry for the trouble caused you.

    Our experts team already working to resolve the problem.I also included your problem to them for solvation.

    As soon as possible you will be notified when the problem will solved.

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    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 01:52 PM

    I confir that issue is now resolved. Our sincere apologies for the inconveniences caused, please do get back to us if the issue persist in your case.