- ninjasforhealthAsked on May 21, 2014 at 10:47 AM
I'm attempting to integrate my form with Google Docs and ran into a little hiccup.
When I click "Authenticate", nothing happens. And when I click "Next", I receive an error that I need to Authenticate.
What am I missing? Thanks!
- JotForm SupportWelvinAnswered on May 21, 2014 at 11:54 AM
You would need to authenticate first and allow the app access to your Google Account before clicking the "next" button.
Please make sure to allow pop-up windows for Jotform. Otherwise, the pop-up authentication window wouldn't appear. I think you are blocking pop-ups so please make an exclusion to Jotform.
The steps should be the following:
When you click "Authenticate" button, a pop-up window should appear asking you to login to your Google account or if you're already logged in, an authentication window would appear, you have to click "Accept" button:
After you click accept button, you would see this message to the integration window:
This should be the time you click "Next" to advance to the next page.
Hope that helps and please make sure to update us here.