What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Already follow JotForm on Twitter & Facebook but space limit never get increased

    Asked by antoniooi on May 21, 2014 at 11:29 AM

    Hi Guys,

    I came across this page and have followed JotForm on Twitter and Facebook, but my submission limit still has not been increased even after re-logon again, I wonder how JotForm performs their verification on such activities? For your information and verification, below is my Twitter and Facebook account:

    Twitter: https://twitter.com/OTKWebDesign

    Facebook: https://www.facebook.com/antonio.otk

    Please check and increase my limit as promised. Thanks.

    UPDATE:
    I just upgraded my account to monthly premium to avoid interruption of my online business due to insufficient space. Please continue to provide me your explanation on the issue mentioned above. Thank you.

    JotForm space limit submission limit check www
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 21, 2014 at 01:46 PM

    I checked on this for you, but I am not seeing anything to show that you've completed the GetMore Offers which would increase your submission counts permanently. A few of them are automatic whereas the reviews themselves are sent to our backend and we would have to manually check them to verify and apply it. If you have received any from the list then it would have a Green Checkmark next to it as a visual informer that you have finished that particular offer and it has been applied as an example.

    Are you able to provide us with links and proof of these offers which you have completed?

    I've checked both of your links and looked around a bit, but I see you have a lot of posts which they might be buried in. Are you able to share exact links to these or how long ago this occurred with a screenshot perhaps for verification?

  • Profile Image

    Answered by antoniooi on May 22, 2014 at 12:11 AM

    Can't you check your follower's list with the given links?

    On your https://twitter.com/JotForm:
    Name: OTK Web Design
    ID: antonio.ooi@gmail.com
    URL: https://twitter.com/OTKWebDesign

    On your https://www.facebook.com/JotForm:
    Name: Antonio Ooi
    ID: antonio.ooi@malaysiatraining.net
    URL: https://www.facebook.com/antonio.otk

    For the Twitter, I click through your Twitter's follow button; for your Facebook, there is only a description. So there is no automated mechanism for your system to track for the proof. Now I give you my details and don't tell me you have too many followers that it's tedious to scan through the list -- then you better don't provide such offer when you also unable to provide an automated and trackable mechanism to properly manage your customer relationship.

  • Profile Image

    Answered by antoniooi on May 22, 2014 at 12:29 AM

    To be honest, I had been following JotForm since years ago and still following until today -- perhaps this is why you didn't receive any recent notification from both of these social media.

    Here are the screenshots as my final proofs:

     

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 08:02 AM

    Hello,

    Please unlike and unfollow us from Facebook - then use the Get More Page to Like and Follow us to get more submissions.

    We did not get any trigger because you most likely used buttons on Twitter/Facebook.

    In any case - please try that and let us know so that we can check on our administrative end.

  • Profile Image

    Answered by antoniooi on May 22, 2014 at 10:54 AM

    Wait until my monthly premium expired by next month then only I'll try again. I do not want later after the expiration my max. submission will go back to 100 instead of 120. Thank you.

  • Profile Image
    JotForm Support

    Answered by TitusN on May 22, 2014 at 01:40 PM

    Acknowledged.

    Just let us know when you are ready - and we will verify for you.