What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions from Paypal are not showing up under our workshops

    Asked by VolunteerManitoba on May 21, 2014 at 11:37 AM

    Hi there,

     

    I am a bit concerned about our jotform submissions. We received an email from paypal indicating that we have received a payment for two of our workshops, but these two submissions do not appear under our jotforms. 

    http://form.jotformpro.com/form/40704689734968

    http://form.jotformpro.com/form/40136202197951

    Please advise asap.

     

    Thank you,

    Dawn Bourbonnais

    Communications Manager, Volunteer Manitoba

    Submissions JotForm email jotform submissions
  • Profile Image
    JotForm Support

    Answered by Welvin on May 21, 2014 at 01:08 PM

    Hi Dawn,

    We have an issue with database replication, but our developers are currently working on resolving the case. We'll update you here once we get any news from them. 

    Our apologies if this cause you any inconvenience and troubles, and your patience and understanding are highly appreciated.

    Regards

  • Profile Image
    JotForm Support

    Answered by Welvin on May 21, 2014 at 01:12 PM

    We have just received an update from our developers that the issue was fixed. The submissions should now be available in your form submissions page. Please kindly check and confirm.

    Regards