What happened to my submissions?

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    interactsjb
    Asked on May 21, 2014 at 11:40 AM

    I have 3 forms in my account, yesterday (05/20/14) i got intro my account and i see that my forms was in this way:

    Inscrição CODIC 2014 - 75 submissions

    Comprovante de Pagamento - 9 submissions

    Contato - 0 submissions

     

    When i logged today (05/21/14), my forms was in this way:

    Inscrição CODIC 2014 - 65 submissions

    Comprovante de Pagamento - 1 submissions

    Contato - 0 submissions

     

    AND THESE FORMS IS VERYIMPORTANT FOR ME!

    I see in the email that i recive the submissions, and in email has all submissions, but in www.jotform.com i can't see all submissions!

  • Profile Image
    aytekin
    Answered on May 21, 2014 at 01:01 PM

    We had a data replication problem and it is now being fixed. The missing data should be available within 1 hour. We will send you another update when the data is back.

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    Jeanette
    Answered on May 21, 2014 at 01:30 PM

    We are confirming to you, that issue is now resolved. Our sincere apologies for the inconveniences caused.

  • Profile Image
    interactsjb
    Answered on May 21, 2014 at 05:22 PM

    Yes, it's ok now! Thanks!