What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happened to my submissions?

    Asked by interactsjb on May 21, 2014 at 11:40 AM

    I have 3 forms in my account, yesterday (05/20/14) i got intro my account and i see that my forms was in this way:

    Inscrição CODIC 2014 - 75 submissions

    Comprovante de Pagamento - 9 submissions

    Contato - 0 submissions

     

    When i logged today (05/21/14), my forms was in this way:

    Inscrição CODIC 2014 - 65 submissions

    Comprovante de Pagamento - 1 submissions

    Contato - 0 submissions

     

    AND THESE FORMS IS VERYIMPORTANT FOR ME!

    I see in the email that i recive the submissions, and in email has all submissions, but in www.jotform.com i can't see all submissions!

    Page URL:
    http://www.interactsjb.com.br/p/confirmacao-de-pagamento.html,and,http<br/>://www.interactsjb.com.br/p/inscricao-codic.html

    Screenshot
    Submissions My Forms JotForm email
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:01 PM

    We had a data replication problem and it is now being fixed. The missing data should be available within 1 hour. We will send you another update when the data is back.

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    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 01:30 PM

    We are confirming to you, that issue is now resolved. Our sincere apologies for the inconveniences caused.

  • Profile Image

    Answered by interactsjb on May 21, 2014 at 05:22 PM

    Yes, it's ok now! Thanks!