What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change the billing information on my account?

    Asked by webdsquared on August 10, 2011 at 11:06 AM

    I would like to set-up a different card to be billed on my account and I can't seem to find a way to do that.  Please advise if this is possible.

    Thanks!

    Aaron

  • Profile Image

    Answered by allanftd on August 10, 2011 at 11:18 AM

    Hi Aaron,

    Since you're paying using your credit card, you have to modify your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account in your case, its 13074730205261371645466). Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.

    JOTFORM SUPPORT