What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where are my data?

    Asked by ascgmrio on May 21, 2014 at 12:14 PM

    Entries made today at dawn in http://www.jotformpro.com/form/41356003185952 form disappeared. The entries received in my email, but are not registered on the site. What happened? I can not do manual again and need to use the list today at 15h. I'm sending you my print screen email for you to see. I received 60 entries in this form and not deleted any. When I login they were not there.

    Page URL:
    http://www.jotformpro.com/form/41356003185952

    Screenshot
    email print site www
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:10 PM

    We have a data replication issues but you should start seeing the missing data within 1 hour. We will keep you updated. 

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    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 01:26 PM

    This issue is now resolved. Please do get back to us if you have more questions.

    Kind regards.