What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form link does not load.

    Asked by Susie on May 21, 2014 at 12:21 PM

    When I try and insert the link to the form into my website it comes up blank!  Please help.

     

    Screenshot
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:20 PM

    This form seems to be deleted. When did you create it?

    URL: http://form.jotform.ca/form/41405135214239

  • Profile Image

    Answered by dirtgirls on May 21, 2014 at 01:40 PM

    It is still there. 

    Can I only embed a frame and not a link into a button to link to a page to the form?
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 21, 2014 at 03:23 PM

    The form with ID 41405135214239 from your screenshot is blank, so it will not show any fields. Please make sure to use correct form link or embed code on your website.

    I have exaplained here how to get a form embedding code:

    https://www.jotform.com/answers/381077

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by dirtgirls on May 22, 2014 at 09:57 AM

    Ok, so it seemed that everything was working but when I woke up this morning I found out that my form name had changed back AGAIN, and my autorespond message also changed back again.

    This is more than frustrating because I have had people register and the Subject of the autorespond email now refers to a totally different subject.  This is not professional and is out of my control and makes us look verybad.

     

    Susie

  • Profile Image
    JotForm Support

    Answered by Welvin on May 22, 2014 at 01:31 PM

    Hi Susie,

    Our apologies if the issue causes inconveniences and troubles to your end. 

    This form: http://www.jotform.ca/form/41403567685258 has 13 submissions so I assumed this is the right form. Is that correct? This is your current form autoresponder email settings:

     

    What information has been changed here?

    You can check your form revision history: https://www.jotform.com/blog/95-Introducing-Form-Revisions-Never-Lose-Your-Work-Again. The feature can bring back lost changes to your form(s). Click on the updates on the left side and click "Revert to this version" on the right side.

    Example:

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on May 22, 2014 at 01:33 PM

    By the way, the form with URL: http://www.jotform.ca/form/41405135214239 was deleted and currently on your Trash Folder so I assumed the form in my first reply is actually the one that has the issue. Please correct me if I'm wrong.

    Thanks

  • Profile Image

    Answered by dirtgirls on May 22, 2014 at 04:48 PM

    Actually the form was the May 29 Trail Day one which was a clone of the May 22 Skills form.  I am not sure where the blank form came from but I did delete that one as well as the one for the May 22 Skills Registration as I thought maybe that was why it kept reverting back.  That includes the name back to "clone of .... " the autorespond email subject as well as the limit date keeps disappearing. 

     

    As I just looked now, the  name has changed back to "clone' and the limit date in preferences is gone.

     

    PLEASE PLEASE PLEASE..... I cannot have this continue. 

  • Profile Image

    Answered by KadeJM on May 22, 2014 at 05:24 PM

    Thank You for the further clarification and again we really do deeply apologize about this mishap. We are doing what we can to ensure that it's fixed. 

    When you say the name changed back including the limit date and preferences did that happen after you tried the form revision revert as my colleague pointed out for you to try? Or?

  • Profile Image

    Answered by dirtgirls on May 22, 2014 at 05:28 PM

    YES, IT CHANGED!  It seems when he looked at it 2 hours ago it was fine, after I made the change back this morning.  I have not tried to change it since.  Please look at it and you will see the name of the form on my home page have changed back to "clone...." and yes, the date limit got deleted.

     

    I will not change it back until you rectify it.  It is wasting too much of my time.  Perhaps I need to look at another webform company?

  • Profile Image
    JotForm Support

    Answered by liyam on May 22, 2014 at 08:06 PM

    Hello Susie,

    I cannot tell what caused this thing.  But on some occassions, having the form opened on more than one browser may cause the revert of the form being modified since there's a timer that automatically saves a form at a certain period.

    I also have checked your reversion history and as you say that the only parts of the form that had been changed were the form title and the date limit, I reverted the form to the last two changes backward. This changes the form title to "May 29 Trail Day", with the form limit to expire on 2014-05-27.

    Please let us know if you have further questions  or concerns.

    Thanks.

  • Profile Image

    Answered by Susie  on May 23, 2014 at 11:30 AM

    Thank you.  That would make sense.  I will ensure I log out before logging into another computer in future.