How can I setup notification, and how can I replay to contact form through my email client

  • Profile Image
    glazowski
    Asked on May 21, 2014 at 12:30 PM

    I've tried to setup notification, but it doesnt make any sense for me.

    Recipient Settings -> Recipient Email = artur@marble.com >>Test Email: Test email sent to default email address: jack@marble.com WHAT?

    But ok, lets send it to jack@marble.com. Test emails are going through, but real customer contact form submits are not.

    We want to use our email clients to answer to customers.

    Please help asap.

  • Profile Image
    bob
    Answered on May 21, 2014 at 01:44 PM

    The following guideline will help you to setup Email Notification.

    http://support.jotform.com/help/25-Setting-Up-Email-Notifications

    You have to choose a value for "Sender Name" and "Sender Email" field. Otherwise, your email may land in spam folder.Please see the screenshot below.

    You can also whitelist JotForm Mails IP Addresses. Please visit the link below.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please get back to us if further assistance is needed.

    Thank You