What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I setup notification, and how can I replay to contact form through my email client

    Asked by glazowski on May 21, 2014 at 12:30 PM

    I've tried to setup notification, but it doesnt make any sense for me.

    Recipient Settings -> Recipient Email = artur@marble.com >>Test Email: Test email sent to default email address: jack@marble.com WHAT?

    But ok, lets send it to jack@marble.com. Test emails are going through, but real customer contact form submits are not.

    We want to use our email clients to answer to customers.

    Please help asap.

    Page URL:

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    Answered by bob on May 21, 2014 at 01:44 PM

    The following guideline will help you to setup Email Notification.


    You have to choose a value for "Sender Name" and "Sender Email" field. Otherwise, your email may land in spam folder.Please see the screenshot below.

    You can also whitelist JotForm Mails IP Addresses. Please visit the link below.


    Please get back to us if further assistance is needed.

    Thank You