How can I setup notification, and how can I replay to contact form through my email client

  • glazowski
    Asked on May 21, 2014 at 12:30 PM

    I've tried to setup notification, but it doesnt make any sense for me.

    Recipient Settings -> Recipient Email = artur@marble.com >>Test Email: Test email sent to default email address: jack@marble.com WHAT?

    But ok, lets send it to jack@marble.com. Test emails are going through, but real customer contact form submits are not.

    We want to use our email clients to answer to customers.

    Please help asap.

    Page URL: http://www.marble.com/contact
  • bob
    Replied on May 21, 2014 at 1:44 PM

    The following guideline will help you to setup Email Notification.

    http://support.jotform.com/help/25-Setting-Up-Email-Notifications

    You have to choose a value for "Sender Name" and "Sender Email" field. Otherwise, your email may land in spam folder.Please see the screenshot below.

    How can I setup notification, and how can I replay to contact form through my email client Image 1 Screenshot 20

    You can also whitelist JotForm Mails IP Addresses. Please visit the link below.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please get back to us if further assistance is needed.

    Thank You