What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are missing from the form

    Asked by 113challenger on May 21, 2014 at 12:56 PM

    I am receiving emails that forms are completed but when I go to get submissions they are not there in my account

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    Answered by Carina on May 21, 2014 at 02:34 PM

    I also could not find any submissions under the 2 forms of the  113challenger  account. I forwarded this situation to our developers so they can determine the cause of this situation.

    You will be updated via this thread once they have an update.

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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 02:42 PM

    Sounds like our Auto Delete App is running :) but I checked your API keys and I don't see any authorizations for that app. 

    We will look into the problem and get back to you.

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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 02:43 PM

    Just made a submission and it showed up on the submissions page:


    So, the problem seems to have resolved now? 

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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 02:50 PM

    My submission worked fine. But if the problem continues we recommend cloning the form and using the new version. 

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    Answered by 113challenger on May 21, 2014 at 02:51 PM
    I agree, but I have emails from over a week ago that have not been
    downloaded as of yet but are not on my jot form site.
    LCDR Franklin, Melissa (NSCC)
    Commanding Officer
    (760) 212-6859
    *"No man stands so tall as when he stoops to help a child."* *Abraham
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    JotForm Support

    Answered by Welvin on May 21, 2014 at 03:45 PM

    Let me re-open the ticket for that case so our developers can check further. If there are updates, you should receive it via this thread.