What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    missing submission

    Asked by atlnaturalhair on May 21, 2014 at 01:30 PM

    I have received a payment from a form via paypal but there is no record of the form in my jotform.com account.


    Page URL:

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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 02:04 PM

    We had a data replication problem but it is now fixed. Please try checking your submissions now and you should see them on Submissions page.


    Thank you for your patience. 

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    Answered by atlnaturalhair on May 21, 2014 at 02:22 PM

    I have two discussions open.  Let's close this one.