Logo is not appearing in Approval Email

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    HuttonSafetyGroup
    Asked on March 01, 2022 at 12:35 PM

    When I submit this form, the logo in the approval email doesn't show up.

    I even uploaded a new image. and it still doesn't show up.

    Already cleared my account's cache.

    This is the email that I designed in the settings of the blue "approval" box in the approval workflow.

  • Profile Image
    Gilbert
    Answered on March 01, 2022 at 02:22 PM

    Hello,

    Thank you for reaching out to us.

    I tested a cloned version of your form and I was able to replicate the issue at first where the logo is not displayed on the approval email. However, I tried re-inserting the image on the approval email and this somehow fixed the issue.

    1646162197_621e7115561de_

    Please try re-inserting the logo on the Approval Email like what I did. This might be just a minor glitch when the logo was initially added.

    1646162455_621e72179d1d1_

    After re-inserting the logo, try doing a test submission to see if it will be displayed properly now on the email.

    Let us know how it goes or if you have any further questions.

    Regards,