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HuttonSafetyGroupAsked on March 1, 2022 at 12:35 PM
When I submit this form, the logo in the approval email doesn't show up.
I even uploaded a new image. and it still doesn't show up.
Already cleared my account's cache.
This is the email that I designed in the settings of the blue "approval" box in the approval workflow.
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Gilbert JotForm SupportReplied on March 1, 2022 at 2:22 PM
Hello,
Thank you for reaching out to us.
I tested a cloned version of your form and I was able to replicate the issue at first where the logo is not displayed on the approval email. However, I tried re-inserting the image on the approval email and this somehow fixed the issue.
Please try re-inserting the logo on the Approval Email like what I did. This might be just a minor glitch when the logo was initially added.
After re-inserting the logo, try doing a test submission to see if it will be displayed properly now on the email.
Let us know how it goes or if you have any further questions.
Regards,