I have already paid, but why is my account still free?

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    Asked on August 10, 2011 at 01:42 PM

    Hello guys, I just payed for a monthly package but my account hasn't been update.


    Please help.

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    Answered on August 10, 2011 at 05:51 PM


    Your credit card payment has been declined. That is the reason why your account failed to upgrade to Premium. Please try upgrading again, perhaps using a different credit card, or contact your card issuer about this problem.

    We would love to have you as one of our Premium subscribers. Please let us know if we can be of further help. Thanks!