What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have already paid, but why is my account still free?

    Asked by moyosonic on August 10, 2011 at 01:42 PM

    Hello guys, I just payed for a monthly package but my account hasn't been update.


    Please help.

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    JotForm Support

    Answered by NeilVicente on August 10, 2011 at 05:51 PM


    Your credit card payment has been declined. That is the reason why your account failed to upgrade to Premium. Please try upgrading again, perhaps using a different credit card, or contact your card issuer about this problem.

    We would love to have you as one of our Premium subscribers. Please let us know if we can be of further help. Thanks!