- avrsAsked on August 10, 2011 at 02:18 PM
The form I created has a zip code field that I added as a required field. Once the zip code is entered, for some reason, the form adds a comma.
- JotForm SupportNeilVicenteAnswered on August 10, 2011 at 02:42 PM
Can you specify where exactly this comma is added? Is it in the form itself, the e-mail alerts, or the submission entries?
I checked all of those I mentioned but could not find this comma you were talking about. May I ask how you encountered this problem?
I'll be waiting for your response. Thanks!
- avrsAnswered on August 10, 2011 at 03:14 PM
Hi Neil -
Thank you very much for your prompt response. It seems as though the email alert does not come with the comma, however, when you are on the form itself, entering your zip code and you tab over to the next field, the form adds a comma. It doesn't seem to harm anything, just for aesthetic reasons really. People have mentioned to me the form adds a comma.
Let me know if you still do not see it.
- JotForm SupportNeilVicenteAnswered on August 10, 2011 at 03:29 PM
I can see it now. It occurs only when using Google Chrome. The reason why this happens is that you have used a "Number" field for the zip code. The number input type is a fairly new html form element introduced in HTML 5. As such, it is not yet fully supported and displayed correctly by browsers other than Google Chrome. The adding of the comma plus the up and down arrows are features inherent to this field.
The only solution is to replace that field with a plain text box. Please be warned though that deleting a field also deletes the corresponding information submitted to it. You will lose all zip code details in your submissions database if you delete this field.
Hope this clears your issue. Thanks!